Grievance redressal cell

Students’ Grievances Redressal Cell

The function of the cell is to look into the complaints lodged by any student and review its importance. The Grievance cell is also empowered to look into matters of harassment. Anyone with a genuine grievance may approach the members in person, or in consultation with the committee in-charge for Students’ Grievance Cell. In case the person is unwilling to appear in self, grievances may be dropped in writing at the Complaint box/ suggestion box of the Grievance Cell in the Main Block and other blocks in all the floors. Grievances may also be sent through e-mail to the committee of the Students’ Grievance Cell.

Objective:

The objectives of the Grievance Cell are to develop anapproachable and responsible attitude among all the stakeholders in order to maintain a harmonious atmosphere in the institution.

A Grievance Cell is constituted for the redressal of the problems reported by the Students of the College
Grievance cell is formed in order to keep the healthy working atmosphere amongst staff, students and parents
Reassuring the Students to express their grievances / problems freely and frankly, without any fear of being victimized.
Suggestion / complaint Box is installed in all the Blocks in which the Students(anonymity can be maintained), who want, put in their grievances and their suggestions for improving the Academics.
Advising Students of the College to respect the right and dignity of one another and show utmost restraint and patience whenever any occasion of conflict arises.
Advising All the Students to refrain from provoking Students against other Students, teachers and College administration
Advising all staffs to be affectionate to the Students and not behave in a spitefulor malicious manner towards any of them for any reason.
Ragging in any form is strictly prohibited in and outside the institution. Any violation of ragging and disciplinary rules should be urgently brought to the notice of the Principal.

Scope:

The cell will deal with Grievances received in writing from the students about any of the following matters:-

Academic Matters: Related to timely issue of duplicate Mark-sheets, Transfer Certificates, Conduct Certificates or other examination related matters.
Financial Matters: Related to dues and payments for various items from library, hostels etc.
Other Matters: Related to certain issues on sanitation, preparation of food, availability of transport, canteen, victimization by teachers etc.

Functions:

Complaint Boxes have been installed in the College campus in which the Students, who want to remain anonymous, can put in writing their grievances and their suggestions for improving the academics/administration in the College.
Students can lodge a complaint.
The person concerned can personally approach to any member of the Cell and can send email or write an application and submit to Cell Convener for grievances of any sort.
The cases will be attended promptly on receipt of grievances from the students. An aggrieved student shall first submit his complaint in writing to his/her mentor who shall resolve the grievance with in two days. In case the mentor is not able to resolve the grievance, he shall forward it to the chairperson of the Grievance Committee.

The cell will review all cases and will act formally accordingly ,the chairperson of the Committee shall convene a meeting of the committee within 2 days of receiving the complaint from the faculty mentor or from the aggrieved student in case he/she applies directly to the committee.

The chairperson shall attempt to resolve the grievance within a week of the receipt of the complaint and action taken report from the mentor.

If the student is not satisfied with the solution of the mentor level, he/she shall appeal to the chairperson level committee giving the reasons for his/her dissatisfaction with the decision within a week of receipt of the decision of the mentor level, the case will be revisited and the committee will resolve the grievance.

The chairperson of the Grievance redressal committee shall convene a meeting of the committee within 2 days of receiving the complaint. The committee shall verify the facts and shall either endorse the decision and shall issue an appropriate order within a week of receipt of the grievance.

If the student is not satisfied with the decision of the redressal offered by the Institutes Grievance Redressal Committee he /she can submit an appeal to the Chief Operating Officer of the Institution within a week of the receipt of decision with all relevant details.

The Chief Operating Officer of the Institution shall review the decision and pass an appropriate order. The COO, if needed may recommend, necessary corrective action as he/she may deem fit , to ensure avoidance of recurrence of similar grievance at the Institution, and the necessary changes shall be made in the rules of the Institution.

The law of natural justice shall be observed and a fair hearing to the complainant and concerned persons shall be given at all levels. The relevant provisions of the Act/Regulations shall be kept in mind while passing an order on the grievance at any level, and no order shall be passed in contradiction of the same.

The cell will give report to the authority about the cases attended to and the number of pending cases, if any, which require direction and guidance from the higher authorities.

At all levels a fair hearing shall be given to all parties at all levels/committees. The form for submission of grievance is attached with this document.

Procedure for lodging complaint:

The students may feel free to put up a grievance in writing/or online, any format available in the college campus and drop it in boxes or through
The Grievance Cell will act upon those cases which have been forwarded along with the necessary documents.
The Grievance Cell will assure that the grievance has been properly solved in a stipulated time limit provided by the cell.

Exclusions:

The grievance Redressal cell shall not entertain the following issues:

Decisions of the executive council, academic council, board of studies and other administrative or academic committees constituted by the Institution/University.
Decisions with regard to award of scholarship, fee concessions, medals etc.
Decisions made by the higher authorities with regard to disciplinary matters and misconduct.
Decisions of the Principal/higher authorities about admissions in any courses offered by the institute.
Decisions by the controller of Examination or Principal on assessment and examination result.

Grievance Redressal Committee:

Dr.Srinidhi K Parthasarathi – Principal- Chairperson
Ms. ShaliniNayak – Vice Principal
Ms. GeethaRavi.M – Co-ordinator
Dr.Mahendra Kumar – Member
Ms. Deepa.S – Member
Ms. Lakshmi.K -Member
Ms. Parvathy.J -Member

Steps of Students Grievance Redressal Process

1Student drops the complaint letter in the box or sends the complaint through e-mail.
(Student should mention the Name, Course, year ,it is mandatory in his complaint)
Verification of the complaint & Action Taken.
( Depending upon findings of the verification report)
3. Information to the complainant on redressal of the complaint.

Step1: Lodging of Complaint

Students are required to fill out the student Grievance form and drop it in the box in the college premises or submit the same via email.

Students must be sure to mention their credentials like, name, course, year etc., in their complaint.

Step2: Verification

On receiving the complaint, the committee will record and verify the complaint.

Step 3: Action

After verification of the complaint, thecommitteeacts upon the complaint and takes necessary measures to resolve the issue.

Step4: Intimating the student

Once the complaint has been resolved, the student is informed about the outcome and the complaint is considered closed by the Department.

CONTACT

Students can email their complaints to [email protected]

They can also contact any member of the committee directly.

Students’ Grievances Redressal Cell

Students’ Grievances Redressal Cell

Objective:

Scope:

Functions:

Procedure for lodging complaint:

Exclusions:

Grievance Redressal Committee:

Steps of Students Grievance Redressal Process

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